DRIED FLOWERS BOUQUETS AND ARRANGEMENTS | FREE SHIPPING ON ORDERS OVER €75
Privacy Policy
1. INTRODUCTION
Welcome to Aeterna ("we", "our", "us"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website hosted on the WIX platform [www.aeternaflora.com] (the "Website") and make purchases from our online shop.
2. DATA WE COLLECT
We collect the following types of personal data:
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Personal Identification Information: Name, email address, phone number, billing address, shipping address, and payment details.
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Order Information: Details about your purchases, order history, and preferences.
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Technical Data: IP address, browser type, and information about your visit, such as pages viewed, time spent on the site, and referral URL. This data is collected automatically for functionality and analytics purposes.
3. HOW WE USE YOUR DATA
We use your personal data to:
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Process and fulfill your orders.
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Communicate with you regarding your purchases, customer service inquiries, and promotional offers (with your consent).
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Improve our website, products, and services by analyzing user behavior and preferences.
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Comply with legal obligations, such as tax and accounting requirements.
4. HOW WE SHARE YOUR DATA
We do not sell, trade, or otherwise share your personal data with third parties, except in the following situations:
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Service Providers: We use WIX, our website platform provider, which processes data on our behalf for payment processing, hosting, and other essential services. WIX analytics may gather browsing information, enhancing transparency.
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Legal Requirements: We may disclose your information if required by law, such as in response to a court order or legal process.
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Business Transfers: In the event of a merger, acquisition, or sale of our business, your data may be transferred to the new owners.
5. DATA SECURITY
We implement appropriate technical and organizational measures, in collaboration with WIX, to protect your personal data from unauthorized access, disclosure, or loss. However, please be aware that no method of data transmission or storage is completely secure.
6. DATA RETENTION
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, and to comply with legal obligations. Typically, we retain data for a period of up to five years after your last interaction with us, unless a longer retention period is required or permitted by law. Customers can request earlier data deletion unless legal obligations apply.
7. YOUR RIGHTS
You have the following rights regarding your personal data:
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Access: Request access to the personal data we hold about you.
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Rectification: Request corrections to your personal data if it is inaccurate or incomplete.
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Deletion: Request deletion of your personal data, subject to certain legal obligations.
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Objection: Object to the processing of your data for certain purposes, such as direct marketing.
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Data Portability: Request the transfer of your personal data to another service provider.
8. COOKIES
Our website uses cookies to enhance your browsing experience and analyze site traffic. You can control the use of cookies through your browser settings.
9. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and if they are significant, we will notify you by email or through a notice on our website.
10. CONTACT US
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email:
hello@aeternaflora.com
Address:
Aeterna Flora e.U.,
Hippgasse 29/7,
1160,
Vienna, Austria
Shipping Policy
1. INTRODUCTION
At Aeterna, we are committed to delivering your handcrafted dried flower arrangements with the utmost care. This Shipping Policy outlines how we handle shipping, delivery times, costs, and other important aspects of the delivery process.
2. SHIPPING LOCATIONS
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Domestic Shipping: We currently ship throughout Austria.
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International Shipping: We offer shipping to Germany, the Netherlands, and other selected European countries. Please check our website for the most up-to-date list of countries we ship to.
2A. SELF-PICKUP
At Aeterna, we are co We offer a self-pickup option for orders at no additional charge from our studio at:
Hippgasse 29, 1160, Vienna.
To ensure a smooth pickup experience, please select an available time slot during checkout.
Orders will be prepared for collection within your chosen timeframe.
Please note that only pre-scheduled pickups are available to allow us to prepare your order with care.
3. SHIPPING COSTS
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Austria: Free shipping on orders over 75 EUR.
For orders under 75 EUR, a standard shipping fee of 5 EUR applies.
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International: Free shipping on orders over 200 EUR within Europe.
For orders under 200 EUR, shipping costs are as follows:
Germany: 7 EUR
Netherlands: 7 EUR
Czech Republic: 6 EUR
Slovakia: 5,50 EUR
Hungary: 6 EUR
Italy: 8 EUR
Switzerland: 8,50 EUR
These costs may vary slightly based on the exact destination within each country.
4. DELIVERY TIMES
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Processing Time: Orders are typically processed within 2-3 business days after payment is received.
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Domestic Delivery: Standard delivery within Austria takes approximately 3-5 business days.
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International Delivery: Delivery to other European countries typically takes 5-10 business days, depending on the destination.
Please note that these delivery times are estimates and can vary due to external factors such as customs processing, holidays, or unforeseen delays.
5. ORDER TRACKING
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery through our shipping provider's website.
6. HANDLING AND PACKAGING
We take great care in packaging our products to ensure they arrive in perfect condition. Each arrangement is carefully packaged to prevent damage during transit. If your order arrives damaged, please refer to our Refund and Return Policy for instructions on how to proceed.
7. SHIPPING RESTRICTIONS
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Customs and Duties: For international orders, customs and duties may apply. These fees are the responsibility of the customer and vary by country.
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Undeliverable Packages: If a package is returned to us due to an incorrect address or failure to pick up from a local post office, we will contact you to arrange re-shipment. Additional shipping fees may apply.
8. DELAYS AND LOST PACKAGES
While we strive to ensure timely delivery, there may be instances where delays occur due to factors beyond our control, such as shipping carrier delays or customs processing for international orders. If your package is significantly delayed or lost, please contact our customer service team at hello@aeternaflora.com for assistance.
9. CONTACT US
If you have any questions about our shipping policy or need further assistance with your order, please contact us at:
Email:
Adress:
Aeterna Flora e.U.,
Hippgasse 29/7,
1160,
Vienna, Austria
Refund & Return Policy
1. INTRODUCTION
At Aeterna, we take pride in the quality and craftsmanship of our dried flower arrangements. If you are not completely satisfied with your purchase, we’re here to help.
2. RETURNS
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Eligibility: You have 14 days from the date of delivery to initiate a return for eligible items.
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Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
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Non-Returnable Items: Custom-made orders, personalized items, and any products that have been used or damaged by the customer are not eligible for return.
3. HOW TO INITIATE A RETURN
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Contact Us: To start a return, please contact our customer service team at hello@aeternaflora.com with your order number and reason for return.
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Return Shipping: Once your return request is approved, we will provide you with instructions on how to send your item back to us. Please note that you are responsible for paying the return shipping costs.
4. REFUNDS
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Processing Time: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
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Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the item is not in its original condition or is damaged)
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Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. EXCHANGES
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Product Exchanges: We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at hello@aeternaflora.com.
6. CANCELLATIONS
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Order Cancellations: Orders can be canceled within 24 hours of placing the order. To cancel, please contact us at hello@aeternaflora.com. After 24 hours, your order will be processed, and our standard return policy will apply.
7. DAMAGED OR INCORRECT ITEMS
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Damaged on Arrival: If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damaged product and packaging. We will arrange a replacement or refund for the damaged item.
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Incorrect Items: If you receive an incorrect item, please contact us immediately at hello@aeternaflora.com. We will provide instructions for returning the incorrect item and send you the correct one at no additional cost.
8. CONTACT US
If you have any questions about our refund and return policy, please contact us at:
Email:
Adress:
Aeterna Flora e.U.,
Hippgasse 29/7,
1160,
Vienna, Austria
Cookie Policy
Last updated: 11.08.2024
1. INTRODUCTION
This Cookie Policy explains how Aeterna ("we," "us," or "our") uses cookies and similar technologies on our website www.aeternaflora.com ("Website"). By continuing to browse or use our Website, you agree to our use of cookies as outlined in this policy.
2. WHAT ARE COOKIES?
Cookies are small text files stored on your device (computer, tablet, smartphone) when you visit websites. They are widely used to make websites work more efficiently and provide information to website owners.
3. TYPES OF COOKIES WE USE
We use the following types of cookies on our Website:
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Essential Cookies: These cookies are necessary for the operation of the Website. They enable core functionalities such as security, network management, and accessibility. You can disable these by changing your browser settings, but this may affect how the Website functions.
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Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors and see how visitors move around our Website. This helps us improve the way our Website works, for example, by ensuring that users find what they are looking for easily.
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Functionality Cookies: These cookies are used to recognize you when you return to our Website. This enables us to personalize our content for you, greet you by name, and remember your preferences (e.g., your choice of language or region).
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Targeting/Advertising Cookies: These cookies could be used to record your visit to our Website, the pages you have visited, and the links you have followed. We could potentially use this information to make our Website and the advertising displayed on it more relevant to your interests.